October 26th – 28th, 2022
Fort Worth Hotel
Please join Alliant Systems and other industry peers for an informative and productive meeting. We’ll review updates to our current products, provide training sessions, and introduce some new things, too!
Don't miss our amazing keynote speaker at this year's conference - Jeff Toister!
Jeff is a best selling author of customer service books and a LinkedIn Learning superstar! Over one million people have taken one of his training programs!
"The Guaranteed Customer Experience"
What if you could guarantee your customers an amazing experience - and then deliver on that promise every time?
This entertaining and informative presentation turns the concept of a guarantee on its head. An experience guarantee goes beyond merely warrantying a product against defects. It encompasses the entire journey to promise an experience that never falls short of expectations.
General Session Topics
In addition to our keynote speaker, we'll cover the following during this year's two-part general session
Alliant Systems - Company Updates
There are lots of new and exciting things happening at Alliant Systems. Our new CEO, Mayron Herrera, will provide an update on Alliant and discuss some of his plans for the future. We’ll provide an update on our past year as well as provide updates on some new initiatives we’re working on – internally and externally.
For many, this year’s event will be the first industry event they have been to in a while. We’re going to break into groups, meet new industry contacts and talk about challenges you and your company have had the past year and some of the solutions your company has implemented during that time that have been successful, as well as discuss some of those solutions that might not have been so successful. We’ll also discuss upcoming challenges and areas Alliant can help you right now.
Alliant has a diverse and talented customer base and this session will highlight several operators and some of the unique ways they’re competing in the marketplace and using the Alliant software. We’ll get to hear from operators that focus on uniform rental, linen supply and healthcare.
This session will review new features and enhancements added to the Alliant product suite over the past year. We will cover enhancements to the basic route accounting module, A/R, Alliant Online 2.0, work orders, stockroom, CRM and Alliant Mobile.
Global Payments is Alliant’s partner for fully integrated credit card and ACH-processing in Alliant Route Accounting. Mike Dorland from Global Payments will be on hand to provide an update on payment processing. Alliant personnel will join Mike and provide an update of new enhancements to the Alliant software related to integrated payments in the application as well as customer-driven payments in Alliant Online 2.0.
Every organization has experienced turnover in the past year and that means training new employees how to key new accounts and customers into the Alliant software. We’ll help you out by having an interactive training session setting up accounts and customers in the software together and help you simplify the task of keying in those new accounts and customers with some shortcuts and best practices
The Ask Alliant session is always a conference favorite! It will be conducted in a group setting and will begin by taking questions from the audience. If time allows, we can break into individual groups to cover topics that may be of interest to specific attendees.
Cyber Attacks on the Rise!
Synetek Solutions - Cyber threats are running rampant among small and medium-sized businesses and textile rental firms are just as vulnerable as any other company. Learn best practices you can implement to defend yourself and what to do if it happens to you. It's not a matter of if, but when. Nancy Henriquez of Synetek Solutions will lead this breakout session. Nancy has served as an outsourced IT department for small and medium sized businesses. She founded her first IT company at age 22 and today hosts her own podcast aimed at helping business owners talk about IT's daily and long-term impact on their companies.
Wednesday, October 26th
3:00 - 5:00 PM
5:00 – 6:30 PM
6:30 – 8:00 PM
Networking Time – Lobby Bar
Thursday, October 27th
8:00 – 9:00 AM
9:00 – 10:30 AM
General Session, Part 1
• Keynote - Jeff Toister – The Guaranteed Customer Experience!
• Industry Networking Session
10:30 – 10:45 AM
10:45 – 12:00 PM
General Session, Part 2
• Alliant Systems Company Update
• Alliant Customer Panel and Q&A
12:00 – 1:00 PM
1:00 – 4:30 PM
• What’s New
• Ask Alliant
• Account/Customer Entry
• Global Payments and Integrated Payments Updates
• Cyber Attacks on the Rise!
Dinner at Reata Restaurant
Friday, October 28th
8:00 – 9:00 AM
9:00 – 11 AM